Shipping & Returns
STANDARD SHIPPING IS ON US!
Velvet Bear offers free standard shipping on all orders in the US. We use USPS for all shipping. All orders are shipped within 24 hours except for orders placed on a weekend or holiday. Orders placed on a weekend or holiday will ship the following business day. You will receive an email confirmation once your order has been processed and shipped. You should receive your order within 3 to 5 business day from when the order is shipped.
We hope that you are satisfied with your order, however, we do know that is not always the case. If you are not satisfied with your order, please contact us immediately so that we can help you! All returns will be for store credit only.
The items must be returned within 30 days of the purchase date. The items must have the original tag still attached. We do not offer free returns or exchanges. Return shipping is the responsibility of the customer. For exchanges, we will ship the new item within 24 hours of receiving your exchanged items.
You cannot return an item if it has been past the 30 day period. We do not offer returns or exchanges on items that were purchased on sale.
Monogrammed items are final sale and cannot be returned or exchanged.